How do I contact Rave Diggers HQ?
If you have any questions regarding our products or an order you have placed, click the "Contact Us" button at the bottom of the screen. We aim to respond within two business days. Please note that we are unable to answer queries over weekends or UK public holidays.
How do I pay for my order?
We accept all major credit and debit cards (Visa, Visa Debit, Mastercard, and Maestro). All payments are securely managed via Shopify.
Do you accept PayPal?
Yes, we do. Please note that if you pay using an ‘e-cheque’, your order will not be dispatched until the funds have cleared into our account.
How safe is my personal information?
Security is a top priority. We use the latest encryption technology to protect your personal details. Once you enter the checkout area, you will notice the URL change from ‘http’ to ‘https’; the “s” and the padlock icon indicate you are on a secure server. To further protect you, your credit card number is not stored on our systems at any point during the payment process. For more details, please see our Privacy Policy.
When will my order be shipped?
We aim to process, produce, and dispatch orders within 2 to 5 business days. Once your order is ready, we will email you a shipping confirmation and a tracking number.
How can I check my order status?
If you created an account when placing your order, you can check its status at any time by clicking the ‘My Account’ link.
When will my credit card be charged?
Your card is pre-authorised for the purchase amount when you click “Submit” during checkout. You may see this as a pending transaction on your statement. Your card is formally charged when the order is placed. Please note that ‘Rave Diggers HQ’ is a trading name of ‘Belvedere Collections’; therefore, the payment will appear on your statement as ‘‘BELVEDERE-RAVEDIGG".
How much does shipping cost?
Shipping rates vary depending on the product. A precise shipping total will be provided on the checkout page. UK packages are sent via Royal Mail 2nd Class Tracked, and international packages are sent via International Tracked Airmail. Please be aware that international orders may be subject to local taxes, customs fees, and duties. You are responsible for any additional charges incurred upon entry into your country.
Can I get an order shipped to a different address?
Yes. On the checkout page, simply enter the recipient’s details in the ‘Shipping Address’ section.
How do I use a discount code/coupon?
Once you have selected your items, enter your code into the ‘Apply Coupon’ window on the checkout page and click confirm.
What are the terms and conditions of your discount codes/coupons?
• Discount values are specified on the coupon.
• Codes cannot be combined with any other promotions or discount codes.
• Discount codes/coupons are intended for single use only.
• Each code is valid for a limited time and expires on the date specified in the offer.
• There is a limit of one discount code/coupon per household.
• Discount codes/coupons cannot be used to pay for taxes, shipping and handling, or other charges.
• Discount codes/coupons cannot be redeemed for cash or backdated to previous orders.
• If a code is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and the coupon will no longer be valid.
• If a code is redeemed on a multiple-item order, the value of the discount is divided equally between those items. If one of those items is cancelled or refunded, the coupon savings cannot be transferred to the remaining items in the order.
• RDHQ reserves the right to withdraw or terminate any discount codes/coupons at any time. In such cases, the codes may not be used for orders placed after the date of withdrawal.
• RDHQ reserves the right to reject the use of a discount code/coupon where fraud is suspected.
• RDHQ may run various customer offers with different terms (including amounts and expiry dates) simultaneously and reserves the right to limit these to specific regions.
Can I exchange or get a refund for a personalised item?
Personalised items (products where you have provided your own text, wording, or dates) are non-refundable unless they arrive faulty or if we have made a mistake. Please check your package upon arrival and notify us within 48 hours of any damage or errors. If there is an error, we will request photos via email for confirmation; once confirmed, we will send out a replacement immediately. Please take care when ordering—specifically regarding colours, fonts, and spellings—as once the purchase is processed, you will not be entitled to a refund for customer error.
