1. OVERVIEW
This website is operated by Rave Diggers HQ. Throughout the site, the terms “we”, “us” and “our” refer to Rave Diggers HQ. Rave Diggers HQ is a trading name of Belvedere Collections.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.
2. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
3. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
Payment Identity: You acknowledge that payments made to Rave Diggers HQ will appear on your bank or card statement as ‘BELVEDERE-RAVEDIGG".
4. PRODUCTS AND SERVICES
Certain products, such as personalised garments or custom-engraved items, are made specifically to your order.
Personalisation: You are responsible for ensuring that all text, dates, and spellings provided for custom orders are correct. We cannot be held responsible for customer errors.
Digital Content & USBs: USB memory sticks containing MP3 files are sold as sealed units. Once the security seal or packaging has been broken, these items are non-returnable due to the nature of digital content.
5. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
6. SHIPPING AND DELIVERY
Our delivery dates are estimates only and are not guaranteed. Rave Diggers HQ is not liable for any delays caused by Royal Mail, international customs, or other third-party couriers. Please refer to our Returns & Refund Policy for details on missed events or birthday deadlines.
7. INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, images, and audio clips, is the property of Rave Diggers HQ or its content suppliers and is protected by UK and international copyright laws. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.
8. LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. To the maximum extent permitted by law, Rave Diggers HQ shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or replacement costs, arising from your use of any of the service or any products procured using the service.
9. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via our contact form or at:
RDHQ, 7A Waterfall Lane Trading Estate, Waterfall Lane, Cradley Heath, B64 6PU.
