We are here to help.
If you have an issue with your order, please contact us via our contact form. We endeavour to respond to all queries within two working days.
How do I return an item?
Please contact us in the first instance. We may be able to resolve the issue via email or by reviewing photos of the item before making arrangements for a return.
My order has arrived broken or damaged
We are sorry your order arrived damaged. Please get in touch immediately. In most cases, we simply require a photo of the damaged item along with your order number, and we will dispatch a replacement straight away.
My order has a spelling mistake
We are sorry if there is an error on your product. Please provide photos of the mistake so we can investigate. Please note that our personalised products are tailor-made to your specifications; our equipment prints or engraves the exact details provided at the time of ordering. We cannot accept responsibility for errors unless the fault occurred during our production process.
Clothing & Garments
For non-personalised clothing, items must be returned unwashed, unworn, and with all original tags attached. Please ensure you check our Size Guide before ordering. Personalised garments are made to order and are exempt from our standard returns policy; they cannot be returned for sizing issues unless the garment itself is faulty or does not match the measurements specified in our Size Guide. We reserve the right to refuse a refund or reduce the refund amount if garments are returned with signs of wear, odours, or damage.
Timed Deliveries, Missed Events & Birthdays
While we always aim to meet our estimated delivery windows, these dates are estimates only and not guarantees. We cannot be held liable for delays caused by postal services or customs.
We understand that many of our products are bought as gifts. However, as our items are made-to-order, we cannot accept returns or provide refunds for personalised goods that arrive after a specific event date due to third-party postal delays. Please ensure you allow sufficient time for production and Royal Mail delivery when placing your order.
Returns & Refunds Period
Our returns policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Exemptions & Non-Returnable Items
Several types of goods are exempt from being returned:
Personalised Items: Goods made to your specifications or clearly personalised (unless faulty).
Sealed Audio & Data (USB Storage): For protection against unauthorised copying, we cannot accept returns or offer refunds for USB memory sticks or storage devices containing music (MP3s) if the original packaging or security seal has been opened or tampered with.
Media: CD, DVD, or vinyl records that have been unsealed.
Refund Process
Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within two business days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check your bank account again to ensure the transaction hasn't cleared.
Look for ‘BELVEDERE-RAVEDIGG’ on your statement. Please be aware that Rave Diggers HQ is a trading name of Belvedere Collections. The refund will be labelled as ‘BELVEDERE-RAVEDIGG.
Contact your credit card company or bank. It may take several business days before a refund is officially posted to your account.
Shipping Your Return
To return your product, please mail it to:
RDHQ, 7A Waterfall Lane Trading Estate, Waterfall Lane, Cradley Heath, B64 6PU.
Please Note: Unless the item is faulty or an error was made by us, you are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a non-faulty item, the cost of the original shipping will not be included in your refund.
If you are shipping an item valued over £50.00, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
